Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Trusted Platform Module not available

Just started with 1Password on Windows 11.
"Use the Trusted Platform Module with Windows Hello" is disabled. How do I correct this and use this setting?

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: Windows 11 22H2
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=%20Trusted%20Platform%20Module%20not%20available

windows

2 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @arothberg,

    Welcome to the 1Password Community and thanks for your messages and sorry for the delay.

    I'm glad to hear you were able to resolve this issue with Windows Hello and the use of the TPM in your device from that help in the community. 👍

    Do let us know if you have any other questions or concerns.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Found a fix: https://1password.community/discussion/124168/1password8-windows-and-windows-hello-on-first-signin/p2

    in powershell:

    certutil -DeleteHelloContainer
    logoff

    then login (for me it required authentication through my Windows Authenticator app) and then setup your signin options again (fingerprint, etc...).