Forum Discussion

juanramonmateos's avatar
juanramonmateos
New Contributor
9 months ago

Trusted Platform Module with Windows Hello is greyed out

Hi, I am writing here because the box to use the Trusted Platform Module with Windows Hello is greyed out for me despite having removed and re-added my Windows Hello login options, uninstalled and in...
windows
jamesmacwhite's avatar
jamesmacwhite
New Contributor
6 months ago

I encountered this issue. I have TPM configured correctly and a Windows Hello PIN setup. I had to go through the reset my PIN process to clear and redo the Windows Hello setup entirely. You can set the PIN to what it was before, it was the only way to clear it and reset as I couldn't disable it likely because it was the only Windows Hello supported option configured.

After doing this, I closed the 1Password app and reopened it and then the checkbox was available within Settings > Security.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    jamesmacwhite 

    Thank you for sharing your solution with the community! 💙

    -Dave