Forum Discussion

markemark's avatar
markemark
Occasional Contributor
8 months ago

trying to setup Touch ID

Everytime I re-enter my password to get into 1Password app on MacOS 13.7.2 I get the following popup even though I accept using touch ID - it still comes up everytime I login to 1Password steps...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello markemark!

Thank you for reaching out! I understand that you're seeing a prompt to setup Touch ID every time that you unlock 1Password using your account password. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

-Dave

ref: dev/core/core#33895