Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Two-Factor Authentication

Hello! I am trying to log back into my 1Password app my new iPhone but it is requiring my Two-Factor Authentication. Since this is a new iPhone, my Authenticator app has been reset and is requiring a...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @tknguyen! 👋

I'm sorry to hear that you're unable to access your 1Password account because you've lost access to your authenticator app. If you still have access to 1Password on one of your devices, then you can disable two-factor authentication from that device: If you lose access to your authenticator app

If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave