Forum Discussion

Stacey63's avatar
Stacey63
New Contributor
2 years ago

Two-Factor Authenticator

Evertime I open 1Password it asks me to verify a authenticate a code using the APP. I've never used an APP to set this up. It asks to Verify now or Authenticate later. I keep selecting later, and it ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Stacey63! 👋

Thank you for reaching out. It sounds like you're being prompted to authenticate your 1Password account when using the app because two-factor authentication is turned on for your account. Without completing the authentication process changes made using the app won't be saved to your 1Password account or be synced to your other devices.

Do you recall scanning a QR code using an authenticator app on your phone? The app might be called one of the following:

  • Microsoft Authenticator
  • Google Authenticator
  • Authy
  • DUO

Please let me know if you see an authenticator app. If you do then open the authenticator app and see if you can find a one-time passcode for 1Password inside of the authenticator app.

If you don't see an authenticator app on your phone then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave