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Former Member's avatar
Former Member
2 years ago

UGRENT: Cannot login to 1Password app on any iPhone linked to my AppleID

I recently got a new iPhone 14 pro max, swapped from iPhone 13 Pro max with both versions on iOS 16.5 - used quickstart and then signed out of 1Password on original.

Now can't sign into either devices, I reset the new one and started fresh - it somehows remembers my email and it won't accept my password, confirmed working in online website.

I believe it might be a corrupted Keychain but can't do aythign about it and Apple advised me to go to app support.

I am locked out of all accounts :( also works on MacOS but nothing on iPhone

1Password Version: Latest
Extension Version: Not Provided
OS Version: MacOS 13.4, iOS 16.5
Browser:_ Safari / Any
Referrer: forum-search:https://1password.community/search?Search=UGRENT%3A%20Cannot%20login%20to%201Password%20app%20on%20any%20iPhone%20linked%20to%20my%20AppleID

ios

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @bstall20! 👋

    I'm sorry that you're having trouble signing into the 1Password for iOS app. I see that you're currently discussing the issue with the team over email and I recommend that you continue the conversation there. To prevent having the same discussion in two places at once I'm closing this thread.

    -Dave

    ref: JHK-97956-277

  • Former Member's avatar
    Former Member
    2 years ago

    Oh.... It turns out it's the 2FA issue with the app which people discussed.