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Hinckleybob's avatar
Hinckleybob
New Contributor
4 years ago

Unable to add account on android

Followed instructions to scan QR code from the Emergency kit, and entered password. Verified each field, and entered password, Error Invalid Login Information. What can I do to add the device to my ...
android
Former Member's avatar
Former Member
4 years ago

Hey, Hinckleybob! It sounds like you are following the right steps to add an account. Can you send us a diagnostics report and the steps you are taking so we can take a closer look? Details about sending a diagnostics report on Android can be found at https://support.1password.com/diagnostics/?android. Please, attach the diagnostics report to an email addressed to support+forum@agilebits.com. Include the following with your email:

  • Link to this thread: https://1password.community/discussion/126750/edit-screenshots
  • Your forum username: BlackJack
  • Steps to see the issue.

You should receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can find the diagnostic report and review it. Once the diagnostic report is received, we'll be able to better assist you. Thanks in advance!