Forum Discussion
@Bluepeachesinmyear2 Thanks for letting me know that Travel Mode is not on. Were you able to test things out in a different profile in the browser? We'd like to check that first so that we can rule out any local issues, specifically with other extensions that may be installed in the current profile. In many cases, local issues are the culprit.
If it works better, you can have your friend contact us directly so that we can investigate the problem and go over all the troubleshooting with them. We ask that they reproduce the issue and then send over the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
Attach the logs to an email message addressed to mailto:support+forum@1password.com.
Let your friend know to include the following their email:
- A link to this thread: https://1password.community/discussion/comment/657662
- Your forum username: Bluepeachesinmyear2
Your friend should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!