Unable to auto-fill username after updating from 1password7 to 1password8

I was having the same issue after the update to v8, and resolved it on my device. If anyone is still having trouble with autofill on their mobile device, try the following steps.
1) click the profile icon in the upper right corner
2) go to settings...
3) click autofill (6 down from the top in the settings menu)
4) make sure the autofill switch is on. I have all on to be safe.

If the following steps don't work try uninstalling the 1password app and follow the steps again.

I am feeling way less crazy now that I've found this thread. I updated to 1password 8 and everything is clunky, on both my Xperia 5ii, and also on my browser. My wife also has issues on her iPhone. Our subscription just posted, but I'll be honest, with all the headaches this is causing, I'm strongly considering switching to another service. Took me a while to convince her to switch over, and now I don't have a great solution for our problems. For what it's worth, the new layout of the app is not something I'm a fan of. There should be a permanent search bar at the top on all pages. Having to back out or search at the bottom while the auto fill is broken has been such a pain.

Side note - I was unable to create a community account on my phone due to a repeated failure of the Captcha, so I had to log in a retype this from my computer. Very frustrating.

Same here.
And many fields on laptop or S8 will not be filled in.

I have the same (or similar) problem on a Galaxy S8.

With 1Password 7, most of the time when clicking on a username or password field it would give me a drop-down to pick a login (or pop up an overlay to search for it if it didn't find a matching one). When that failed (occasionally) to happen you could long-press on the field and select "auto-fill" there to trigger the same thing.

However, with 1Password 8 there doesn't appear to be any indication that it's even been invoked. Clicking on the username and password field just brings up the keyboard. There's never any drop down to select an login from or trigger the search overlay, and long-pressing the fields no longer presents an "auto-fill" option (it does give me an option to paste, so I can still at least copy/paste from the main 1Password app, but that's pretty inconvenient).

I've tried disabling and re-enabling 1Password in the device's autofill service settings, and have also tried various combinations of the settings in 1Password's autofill settings in the app.

Same problem here. What worries me more is the inconsistency of the app. It works one moment, and the next it doesn't. 1P_Timothy - this seems to be escalating quite a bit. Any news on that update you mentioned a week ago? (Appreciate that you shared the issue with us! Thanks for being transparent. It goes a long way.)

Thank god I am not alone. I got myself a new phone today and ended up installing v8 on it. On the older phone, I had v7 so everything was working fine but couldn't figure out why it stopped working now. I was blaming the updated Android version somehow. Took me some time to find out that 1Password is at fault. Please fix this issue.

I am also having this issue. S22 and 1Password 8. Do I have followed the instructions (logs) you suggested originally but suspect this is in hand already

Thanks for sharing those steps @sagark1r1tshah. I'm sorry to hear about your experience with 1Password 8 so far but I appreciate that you're following along with updates.

@beeftrash, @ssimeonov, thanks for following up with me. Assuming the same issue is at hand, we think the main culprit may be the use of IconView in AutofillService when generating a response for a fill request. Using IconView seems to be pushing the response time beyond the 5 second window on some devices causing the fill request to be cancelled. While the requests are getting regularly cancelled on some devices, this is not case all the time or for everyone. Generating a response for a fill request was implemented differently with 1Passowrd 7 which could explain the change after updating. We are working to get an update out to address the extended load time but I don't have a date to share at the moment.

I am very sorry for the trouble. If there's anything I can help with at this time, please let me know. Thanks again.

Same problem here with Samsung S22 Ultra - so processing power is out of the question. All worked fine with v7 and after upgrade to v8 - autofill is gone.

1P_Timothy, why does autofill work in 7 and not at all in 8? Seems fishy that it all of a sudden doesn't work in 8. The developers just forgot that it was working?

Now that I have downgraded to 7 on my S20 Ultra it does not autofill anything. Was working 10 days ago before I upgraded to 8 and now.....nothing.

You are about to lose a customer that has been here two years. I am going to start looking into alternatives like Last Pass.