Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Unable to change password on website
Hi 1password Support Community,
I'm signed into the web version of 1password including the chrome browser extension.
I sign on to the website, in the account section to change the password.
...
Hey SteveStricker I tested the change password process on the website you shared. I am able to save the new password to 1Password and to the website. Here is a video: https://share.cleanshot.com/EBRSF7
Do you have this issue on other websites? Could you lock and unlock the extension, go through the process that I took in my video, and then see how things go?
If the issue persists, then I'd like for you to send us the following diagnostics information:
- The extension console log: https://support.1password.com/cs/extension-console-log/
Attach the logs to an email message addressed to mailto:support+forum@1password.com.
With your email please include:
* A link to this thread: https://1password.community/discussion/135775/unable-to-change-password-on-website#latest
* Your forum username: SteveStricker
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
