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SteveStricker
New Contributor
3 years ago

Unable to change password on website

Hi 1password Support Community, I'm signed into the web version of 1password including the chrome browser extension. I sign on to the website, in the account section to change the password. ...
browser extension
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to change password on website","id":"message:77737","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:6271"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:77737"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77737"},"body@stripHtml({\"truncateLength\":200})":" Hi 1password Support Community, \n\n \n I'm signed into the web version of 1password including the chrome browser extension. \n I sign on to the website, in the account section to change the password. \n...","body@stringLength":"980","rawBody":"

Hi 1password Support Community,

\n\n
    \n
  1. I'm signed into the web version of 1password including the chrome browser extension.
    2. \n
  2. I sign on to the website, in the account section to change the password.
    3. \n
  3. 1password supplies the current password.
    4. \n
  4. When I click to enter a new password and use the suggested password, nothing happens.
    5. \n
  5. When I click on the browser icon, select password generator, and click on Autofill, nothing happens.
    6. \n
  6. There is no website confirmation of a password change.
    7. \n
  7. 1password accepts the password change that the website does not, and I'm no longer able to sign on to the website.
    8. \n
\n\n

Thanks for the help.

\n\n

Steve Stricker

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.5.0
\nOS Version: Windoes 10
\nBrowser:_ Chrome
\nReferrer: forum-search:Change Master Password

\n","kudosSumWeight":0,"postTime":"2022-12-05T17:16:45.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77737_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":231},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hi 1password Support Community,

\n\n
    \n
  1. I'm signed into the web version of 1password including the chrome browser extension.
    2. \n
  2. I sign on to the website, in the account section to change the password.
    3. \n
  3. 1password supplies the current password.
    4. \n
  4. When I click to enter a new password and use the suggested password, nothing happens.
    5. \n
  5. When I click on the browser icon, select password generator, and click on Autofill, nothing happens.
    6. \n
  6. There is no website confirmation of a password change.
    7. \n
  7. 1password accepts the password change that the website does not, and I'm no longer able to sign on to the website.
    8. \n
\n\n

Thanks for the help.

\n\n

Steve Stricker

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: 2.5.0
\nOS Version: Windoes 10
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=Change%20Master%20Password

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:77737":{"__typename":"Conversation","id":"conversation:77737","solved":false,"topic":{"__ref":"ForumTopicMessage:message:77737"},"lastPostingActivityTime":"2023-01-23T06:33:58.000-08:00","lastPostTime":"2023-01-23T06:33:58.000-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:77737":{"__typename":"ModerationData","id":"moderation_data:77737","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:77737_1":{"__typename":"Revision","id":"revision:77737_1","lastEditTime":"2022-12-05T17:16:45.000-08:00"},"ForumReplyMessage:message:77742":{"__typename":"ForumReplyMessage","id":"message:77742","conversation":{"__ref":"Conversation:conversation:77737"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":77742,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to change password on website","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77742"},"parent":{"__ref":"ForumTopicMessage:message:77737"},"body":"

Hey SteveStricker,

\n\n

Do you have access to your 1Password app on any device? Here are steps to disable 2FA: Turn on two-factor authentication for your 1Password account.

\n\n

I hope this helps!

","body@stringLength":"552","rawBody":"

Hey ,

\n\n

Do you have access to your 1Password app on any device? Here are steps to disable 2FA: Turn on two-factor authentication for your 1Password account.

\n\n

I hope this helps!

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