Forum Discussion

Sontan's avatar
Sontan
New Contributor
3 months ago

Unable to create and save a passkey in Costco android app

I am getting the error message when trying to create a passkey in the Costco android app on my Samsung S22 Ultra phone: "Unable to save passkey. For security reasons, 1Password did not save this pass...
android
passkeys
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello Sontan​! 👋

I'm sorry that you're running into an error message when trying to save a passkey for Costco on your Android device. We've received other reports of the issue and have an internal work item open with our development team to investigate this further and find a fix. 

For the time being, try saving the passkey using a different device (like a browser on a desktop computer). Alternatively, you can use a different sign-in method like a password until the issue is resolved.

-Dave

#26762

  • Dunecat's avatar
    Dunecat
    Dedicated Contributor
    2 months ago

    Costco's passkey implementation doesn't seem to be standard. When you pull up the Manage Passkeys page on Costco's site from a desktop browser, it doesn't properly trigger the desktop OS's passkey flow (nor the browser's passkey flow). They seem to allow passkey creation only via their app. 

    Not exactly clear this is a 1Password issue, but as far as Costco is concerned, I'm not going to use a passkey with their service unless I can save it in 1Password and use it on desktop, too.