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Sontan
5 months agoNew Contributor
Unable to create and save a passkey in Costco android app
I am getting the error message when trying to create a passkey in the Costco android app on my Samsung S22 Ultra phone: "Unable to save passkey. For security reasons, 1Password did not save this pass...
- 1 month ago
Hello folks,
Our development team has investigated the use of passkeys in the Costco app on Android. It looks like a configuration on Costco's end is preventing 1Password from properly validating the Costco app when using passkeys. We've reported the issue to Costco's team and hopefully this will be fixed by their team in the future.
For the time being, using another method to sign into the Costco app (such as your password) is the best workaround.
-Dave
Issue=FS-4398
Sontan
1 month agoNew Contributor
Update: I am not certain if this has been resolved...at least from my end. I went to the Costco website on my Windows desktop this evening and was able to create a passkey that was saved to 1Password. When I access the Costco app on my Samsung phone, the passkey is there as it shows that a passkey is saved in 1Password. So maybe this is a workaround. Unfortunately I did not try to set it up again from the phone.
- Dunecat1 month agoDedicated Contributor
Great news! Can confirm that Costco fixed it on their end. Seems like they did it by updating their passkey implementation to be industry standard :)
- trevsiemens1 month agoNew Contributor
I believe what ender38 described below is still the case as of today. You can add the passkey via the browser, but not actually use it from the Android app due to this URL mismatch issue. I don't think adding the passkey from the android app works yet either.
TL;DR: If 1Password could make the error message here more informative, which would enable some workaround, that would be great.
It's not clear to me if the URL issue is with the passkey itself (and therefore not related at all to the other URLs associated with the 1Password login entry). If it is related at all to the URLs on the 1Password login entry as a whole, I think it would be really useful for this error message to show which URL it was attempting to use/compare against. At least then as a workaround, we can just add that URL into the entry. But I suppose if it is related to a different immutable URL (or something) associated with the passkey or embedded in it, this wouldn't really help anyone as they couldn't do anything about it except wait for costco to fix their app. I'm not really familiar with the standard, so I'm speculating somewhat.
Costco app version 25.11.2, 1Password Android 8.11.22