Forum Discussion

Sontan's avatar
Sontan
New Contributor
7 months ago
Solved

Unable to create and save a passkey in Costco android app

I am getting the error message when trying to create a passkey in the Costco android app on my Samsung S22 Ultra phone: "Unable to save passkey. For security reasons, 1Password did not save this pass...
android
passkeys
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    Our development team has investigated the use of passkeys in the Costco app on Android. It looks like a configuration on Costco's end is preventing 1Password from properly validating the Costco app when using passkeys. We've reported the issue to Costco's team and hopefully this will be fixed by their team in the future. 

    For the time being, using another method to sign into the Costco app (such as your password) is the best workaround. 

    -Dave

    Issue=FS-4398

Dunecat's avatar
Dunecat
Dedicated Contributor
3 months ago

Great news! Can confirm that Costco fixed it on their end. Seems like they did it by updating their passkey implementation to be industry standard :)

BitShift's avatar
BitShift
New Contributor
25 days ago

I don't think so. Definitely running into the same error (have tried several times over the last 6 months or so) on Android and via Windows.

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    25 days ago

    Hi BitShift​,

    I've gone ahead and added your report to our internal tracker.

    Issue=FS-4398

    Dunecat​,

    Could you confirm if you're still able to successfully use your passkey in the Costco app?

    • Dunecat's avatar
      Dunecat
      Dedicated Contributor
      25 days ago

      Unfortunately, now when I try to use the passkey to log in to the Costco app, I get this message:

      Unable to use passkey
      For security reasons, 1Password can not use this passkey. The associated URL for this passkey does not match the selected app.