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Forum Discussion
Fooligan
4 years agoDedicated Contributor
Unable to download documents/attachments
Hello,
I am not able to download any of my documents or item attachments for some reason?
I can see the following happening in the syslog when I try to download something:
Dec 14 10:58:...
1P_PeterG
Community Manager
3 years agoHey Fooligan, thanks for letting us know of this issue.
The log output is helpful (thank you!). It looks like there may be some internal app errors that need to be addressed.
I'd love to investigate this for you and get a full report to our developers. In order to do so, I'll ask that you send us a diagnostic file from the device where this problem occurred. Here's how:
How to Send Us Diagnostics from Your Linux Device
- Open the 1Password for Linux app on your device.
- Select the vertical ellipses button ⋮
- Select Settings > Advanced > Send Diagnostics.
- Select Reveal to see the directory where the diagnostic file was generated (typically, it goes to your desktop).
Once you have that file, send us an email at support+linux@1Password.com, and we'll let you know what we've found as well as assemble a report for our dev team.
Thanks again for informing us of this, and we look forward to setting it right!