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ravedog's avatar
ravedog
New Contributor
7 months ago

Unable to export 1PUX: "Check your internet connection and try again"

I can't export to the `1PUX file. It grinds for a while then it fails every time:"Check your internet connection and try again." My internet is fine (obviously Im here on the forum and posting this) ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello ravedog! 👋

I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

  1. Click the  Apple menu and then click System Settings.
  2. Choose the Privacy & Security tab and choose Full Disk Access.
  3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
  4. Choose Quit & Reopen when prompted.
  5. Try exporting again.

If you still see the same message then let me know.

-Dave

ref: dev/core/core#32840

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It grinds for a while then it fails every time:\"Check your internet connection and try again.\" My internet is fine (obviously Im here on the forum and posting this) ...","body@stringLength":"367","rawBody":"

I can't export to the `1PUX file. It grinds for a while then it fails every time:\"Check your internet connection and try again.\" My internet is fine (obviously Im here on the forum and posting this)

\n\n
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1Password Version: 8.10.48
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\nBrowser: Safari

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I can't export to the `1PUX file. It grinds for a while then it fails every time:\"Check your internet connection and try again.\" My internet is fine (obviously Im here on the forum and posting this)

\n\n
\n\n

1Password Version: 8.10.48
\nExtension Version: Not Provided
\nOS Version: 15.1
\nBrowser: Safari

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Hello ravedog! 👋

\n\n

I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

\n\n
    \n
  1. Click the  Apple menu and then click System Settings.
    2. \n
  2. Choose the Privacy & Security tab and choose Full Disk Access.
    3. \n
  3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
    4. \n
  4. Choose Quit & Reopen when prompted.
    5. \n
  5. Try exporting again.
    6. \n
\n\n

If you still see the same message then let me know.

\n\n

-Dave

\n\n

ref: dev/core/core#32840

","body@stringLength":"1058","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

\n\n
    \n
  1. Click the  Apple menu and then click System Settings.
    2. \n
  2. Choose the Privacy & Security tab and choose Full Disk Access.
    3. \n
  3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
    4. \n
  4. Choose Quit & Reopen when prompted.
    5. \n
  5. Try exporting again.
    6. \n
\n\n

If you still see the same message then let me know.

\n\n

-Dave

\n\n

ref: dev/core/core#32840

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