Forum Discussion

TravelSD's avatar
TravelSD
Dedicated Contributor
2 years ago

Unable to find certain items in 1Password, including in the Archive or Deleted Items

I'm a very long time 1P user with hundreds of items in my vault. However, the last two days I've come across a disturbing trend. The first incident of a missing vault item was when I went to an airli...
macos
JonM1PW's avatar
JonM1PW
Icon for 1Password Team rank1Password Team
2 years ago

Hey TravelSD!

Thanks for reaching out. It's never a great feeling when data is missing. 1Password was carefully designed to require direct action from users to modify or delete items to ensure there is no unintentional removal of data. Would you mind if I ask a couple of questions to get a clearer idea of your setup here?

  1. Was the item in question in a shared vault, or your Private vault?
  2. If you typically use one of the 1Password applications, can you sign in to your account at 1password.com and attempt to view the item there?

Thanks in advance. I look forward to hearing back from you.

-Jon