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Former Member's avatar
Former Member
3 years ago

Very few user/pwds prefill when I login to protected sites…

I click on a website link open the login link click in Username - I do not get a 1Password link to populate the User/Pwd info… 1Password Version: Not Provided Extension Version: Not Provided...
rigolo's avatar
rigolo
New Contributor
6 months ago

Thank you Dave, My support ticket ID is YRU-97591-573.

rigolo's avatar
rigolo
New Contributor
6 months ago

I am all set now - turns out my other family member became the family organizer somehow, fixed it and I am good now - Thanks a bunch

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Sounds good drohr We'll be here if you need us.

  • drohr's avatar
    drohr
    Occasional Contributor
    3 years ago

    Hi Dave,
    Well I did nothing and as these things go it now appears to be working properly. I will keep an eye on things. I appreciate your responsiveness

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    drohr

    If the steps that I posted above don't work then I suggest that you temporarily enable the ability to unlock your Mac using your Apple Watch just so that we can make sure that this is working since that would tell us if the issue is with 1Password or the connection between the Apple Watch and the Mac itself.

    When I have a log in on Safari that tries to reach back to 1PW I will see small box pop up asking if I wish to allow watch to open or use password.

    If you do still encounter the issue after trying my list of steps then can you post a screenshot of the "small box" that you see?

    -Dave

  • drohr's avatar
    drohr
    Occasional Contributor
    3 years ago

    Thanks Dave. right now I have the requirement for me to sign in to my Mac off. It's simply because its is just wife and I and she never uses it....so complete convenience for me. If you need me to require that again, I can set it up and confirm it is working or not if that is what owe need to troubleshoot this.

    Just let me know

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello drohr! 👋

    I'm sorry that Apple Watch unlock for 1Password isn't working on your Mac. Can you confirm that you can use the Apple Watch to unlock the Mac itself? If you can then please try these specific steps:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch").
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    Let me know if you still see the issue after trying this.

    -Dave

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home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true},"eventPath":"category:discuss/community:cuxzj43862board:1password/"},"ForumTopicMessage:message:151676":{"__typename":"ForumTopicMessage","uid":151676,"subject":"Unable to find the option to add a family member","id":"message:151676","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:151676","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:8299"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:151676"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:151676"},"body@stripHtml({\"truncateLength\":200})":" Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation To add family members to your account: ...","body@stringLength":"810","rawBody":"

Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation

To add family members to your account:

  1. Select your account or collection at the top of the sidebar and choose Manage Accounts.
  2. Select the account you want and choose People, then select Invite People.
  3. Enter the email addresses for the people you’d like to invite, then select Invite.

I am using the below version on my Mac

1Password for Mac 8.10.60

81060027, on PRODUCTION channel

I have tried the same through a browser with the same result.

What am I missing? Thanks for the help 

","kudosSumWeight":0,"postTime":"2025-02-16T15:50:41.922-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:151676_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":264},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:151676":{"__typename":"Conversation","id":"conversation:151676","solved":true,"topic":{"__ref":"ForumTopicMessage:message:151676"},"lastPostingActivityTime":"2025-02-26T18:10:45.748-08:00","lastPostTime":"2025-02-26T18:10:45.748-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:151676":{"__typename":"ModerationData","id":"moderation_data:151676","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:151676_1":{"__typename":"Revision","id":"revision:151676_1","lastEditTime":"2025-02-16T15:50:41.922-08:00"},"AcceptedSolutionMessage:message:152034":{"__typename":"AcceptedSolutionMessage","id":"message:152034","conversation":{"__ref":"Conversation:conversation:151676"},"author":{"__ref":"User:user:8299"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:151676/message:152034","revisionNum":1,"uid":152034,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:152032"},"subject":"Re: Unable to find the option to add a family member","moderationData":{"__ref":"ModerationData:moderation_data:152034"},"body":"

I am all set now - turns out my other family member became the family organizer somehow, fixed it and I am good now - Thanks a bunch

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I am all set now - turns out my other family member became the family organizer somehow, fixed it and I am good now - Thanks a bunch

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Thank you Dave, My support ticket ID is YRU-97591-573.

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Thank you Dave, My support ticket ID is YRU-97591-573.

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rigolo 

\n

I'm happy that you were able to get things working. Thanks for sharing the solution with the community. 🙂

\n

-Dave

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