Unable to login to 1Password 8 beta

@BrandonW:

Thank you, I see your email :+1:

ref: KTX-31867-792

1P_Ben I am also experiencing this issue and have submitted a ticket according to your instructions.

Support ID: #KTX-31867-792

Thanks!

Hi @meeDamian:

Thanks for adding your input. I've located your email to us as well, and I'm taking a look now.

Jack

ref: JRV-21469-741

Hello 1P_Ben, even though you were replying to someone else, since they never replied here & I'm experiencing the exact same issue, I've taken the liberty of following your steps outlined above.

The Support ID I've gotten in response is: #JRV-21469-741

Please let me know if there's anything else I can provide, or do.

Bestest bestings, Damian

@jacmorel

It could very well be something specific to the configuration of your computer/network. I'd like to ask you to create a diagnostics report from your Mac:

• Open 1Password > Preferences > Advanced > Send Diagnostics
• Attach the resulting .1pdiagnostics file in your Downloads folder to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/620996/#Comment_620996
• Your forum username: jacmorel

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

I did the following to no avail:
1. removed all browser extensions (no just disabled)
2. uninstalled 7 and 8 mac versions
3. empty trash
4. found anything that had 1password, onepassword in its path and deleted them (find command as root)
5. rebooted
6. reinstalled beta browser extension (2.1.8) and successfully logged in
7. installed 8 mac but failed log in on my existing account
8. create a brand new account with 8 mac, made sure I could log in on with web only than tried to log in with 8 mac to no avail!!!! Arg!

Therefore I can assume,
1. it is not a weird state related to the upgrade since cleaning everything 1password/onepassword related did not change anything (the login did not have any preconfigured account like it did when I just installed 8 on top of a setup 7 so I assume I cleaned up enough but let me know if I did not)
2. since it happens to a brand new account created with that version, it is not a problem with my existing account.

Note this is a corporate mac book pro running BigSur 11.6.1. It has a bunch of security related lockdowns. It is messing up with my icloud login for example so maybe it could be related?

I had to deinstall the beta and reinstall 7 but let me know what I can do to help troubleshoot this like turn on some debug logging. I tried to turn it on from the preferences but I could not find where it would log things.

Thanks in advance.

J

Same issue here.
I can login in with mac version 7.9.1 without issue but can't (same message as above posters) with 8.4.0 on the same mac book pro BigSur 11.6.1. Interestingly I can log in into each firefox/chrome 2.1.8 extension as long as I don't have 1passord mac install (since it redirects to it). Please help!

I don't have a vault named primary. And I'm already using 1password 8 on my M1 Mac with the same account so I don't think it should have worked on that machine if this was an issue. I can also login to the 1password website with my credentials so I think the credentials are fine.

Hi @tijst

In 1Password 7 do you have a vault called "Primary"? If so that may explain the situation. 1Password 8 does not support standalone vaults such as Primary. With 1Password 7 it is possible to have such a vault, and if you do, the password for that vault is what unlocks the app, instead of your 1Password account password. If your 1Password account has been added to 1Password 7 you should be able to find your 1Password account password on a Login item for 1Password.com.

Please let me know what you find.

Ben

Hi, I am also unable to login with the latest 1password 8 on my intel Mac, I'm running it on my M1 without issues though (that machine is on MacOS beta too, the intel Mac is on Big Sur). On the intel Mac I cannot login using either the login via website method or the local account detail method. 1password 7.8.8 works fine on the same machine.