Forum Discussion

Former Member's avatar
Former Member
4 years ago

Unable to login


Version: 1Password for Windows 8.5.0 - 80500034, on BETA channel

I've tried regular versions too but that did not help either.

please find attached images.

I am able to login to my account from a browser but cannot login from the application. Please help.

Thanks,
ASHOK

1Password Version: 8.5
Extension Version: Not Provided
OS Version: Windows 10

windows

2 Replies

Sort By
  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @kashok! Your message has been received and we'll be in touch soon!

    ref: SVK-22958-511

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @kashok:

    I'm sorry you're running into trouble here. To investigate a bit further as to what could be happening here, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!