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Forum Discussion

New Contributor

3 years ago

Unable to save changes

Greetings! I recently began using 1Password and it has been a good experience thus far. Last night while making changes to an item using the macOS desktop client, (I was changing the password of an i...

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Moderator

3 years ago

I'd like to ask you to create a diagnostics report from your device:

Open 1Password.
1. Click 1Password in the menu bar.
2. Click Preferences.
3. Click Advanced in the new window that appears.
4. Click Send Diagnostics.
5. Click Reveal.
6. Attach the .1pdiagnostics file saved in that folder to your reply.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: myrmex09
A link to this thread: https://1password.community/discussion/133281/unable-to-save-changes#latest
Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!