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Forum Discussion
Unable to save changes
Greetings! I recently began using 1Password and it has been a good experience thus far. Last night while making changes to an item using the macOS desktop client, (I was changing the password of an i...
Hi all,
I was in contact by email with Jac of the support team, who was very helpful and informative, and their response to this potential issue was:
"As for the error message you experienced, I believe you're correct in saying it was a one-off occurrence and won't happen again. When you upload a document to your 1Password account, we encrypt the document, then move it to the relevant folder to be uploaded to your account in the background. It looks like this process happened a bit too quickly so it was trying to upload before the file was encrypted. Like you mentioned, it hasn't happened since and haven't been able to replicate the issue since so most likely everything has resolved itself, but I'll make sure to make a note of this in case it happens again."
I believe we can consider this resolved. Thanks everyone.
