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Anonymous's avatar
Anonymous
4 years ago

"Unable to save item" - can't save login info for any web site

I just started my 1Password account today. I got the Windows app installed and then installed the browser extensions for Edge, Firefox and Chrome. I started working through some of my web sites to lo...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @cperret977:

Welcome to 1Password, and I'd be happy to help you with this! As a first step to see if we can improve your state of play and get you up and running, I'd like you to reinstall 1Password in Chrome:

  1. Clear Chrome's cache by following the instructions posted here.
  2. Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
  3. Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.

Let me know if this works, and we can sort out your other browsers as well!

Jack