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Former Member
4 years ago

"Unable to save item" - can't save login info for any web site

I just started my 1Password account today. I got the Windows app installed and then installed the browser extensions for Edge, Firefox and Chrome. I started working through some of my web sites to lo...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @cperret977:

Welcome to 1Password, and I'd be happy to help you with this! As a first step to see if we can improve your state of play and get you up and running, I'd like you to reinstall 1Password in Chrome:

  1. Clear Chrome's cache by following the instructions posted here.
  2. Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
  3. Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.

Let me know if this works, and we can sort out your other browsers as well!

Jack

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to save item\" - can't save login info for any web site","id":"message:131665","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:131665"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131665"},"body@stripHtml({\"truncateLength\":200})":" I just started my 1Password account today. I got the Windows app installed and then installed the browser extensions for Edge, Firefox and Chrome. I started working through some of my web sites to lo...","body@stringLength":"705","rawBody":"

I just started my 1Password account today. I got the Windows app installed and then installed the browser extensions for Edge, Firefox and Chrome. I started working through some of my web sites to login and save the username/passwords for each into 1Password. I made it through about 9 websites and then started to receive an error (\"Unable to save item\") for every site I visited. I restarted the application and the browser I was using, and eventually completely rebooted the computer. Nothing has helped and now I can't add any additional logins (even for this site).

\n\n
\n\n

1Password Version: 8.4.1
\nExtension Version: 2.1.4
\nOS Version: Windows 10

\n","kudosSumWeight":0,"postTime":"2021-12-13T13:57:55.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:131665_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12330},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I just started my 1Password account today. I got the Windows app installed and then installed the browser extensions for Edge, Firefox and Chrome. I started working through some of my web sites to login and save the username/passwords for each into 1Password. I made it through about 9 websites and then started to receive an error (\"Unable to save item\") for every site I visited. I restarted the application and the browser I was using, and eventually completely rebooted the computer. Nothing has helped and now I can't add any additional logins (even for this site).

\n\n
\n\n

1Password Version: 8.4.1
\nExtension Version: 2.1.4
\nOS Version: Windows 10

"},"Conversation:conversation:131665":{"__typename":"Conversation","id":"conversation:131665","solved":false,"topic":{"__ref":"ForumTopicMessage:message:131665"},"lastPostingActivityTime":"2021-12-14T13:10:52.000-08:00","lastPostTime":"2021-12-14T13:10:52.000-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:131665":{"__typename":"ModerationData","id":"moderation_data:131665","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:131665_1":{"__typename":"Revision","id":"revision:131665_1","lastEditTime":"2021-12-13T13:57:55.000-08:00"},"ForumReplyMessage:message:131666":{"__typename":"ForumReplyMessage","id":"message:131666","conversation":{"__ref":"Conversation:conversation:131665"},"author":{"__ref":"User:user:7975"},"revisionNum":1,"uid":131666,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: \"Unable to save item\" - can't save login info for any web site","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131666"},"parent":{"__ref":"ForumTopicMessage:message:131665"},"body":"

Hi @cperret977:

\n\n

Welcome to 1Password, and I'd be happy to help you with this! As a first step to see if we can improve your state of play and get you up and running, I'd like you to reinstall 1Password in Chrome:

\n\n
    \n
  1. Clear Chrome's cache by following the instructions posted here.
    2. \n
  2. Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
    3. \n
  3. Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.
    4. \n
\n\n

Let me know if this works, and we can sort out your other browsers as well!

\n\n

Jack

","body@stringLength":"897","rawBody":"

Hi @cperret977:

\n\n

Welcome to 1Password, and I'd be happy to help you with this! As a first step to see if we can improve your state of play and get you up and running, I'd like you to reinstall 1Password in Chrome:

\n\n
    \n
  1. Clear Chrome's cache by following the instructions posted here.
    2. \n
  2. Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
    3. \n
  3. Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.
    4. \n
\n\n

Let me know if this works, and we can sort out your other browsers as well!

\n\n

Jack

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