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Former Member's avatar
Former Member
2 years ago

Unable to setup 1Password for iOS using a security key

Trying to set up 1Password to you use YubiKey. Ended up deleting 1Password from iPad and adding it back. Now I am unable to login. It does not like my password. I have logged in on two other devi...
ios
Former Member's avatar
Former Member
2 years ago

I get this message from 1password on my Mac, iPhone, and iPad. There is a sign in option, but it does nothing. Just repeats the message in the title.
Two things I’ve done recently: 1) installed security keys in the web login of 1Password and 2) reset my iPad and restored from a previous backup.

I am putting NA in the browser questions since this issue is independent of the browser.

1Password Version: 8.10.7
Extension Version: NA
OS Version: iOS 16.5.1
Browser: NA

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Ended up deleting 1Password from iPad and adding it back. Now I am unable to login. It does not like my password. I have logged in on two other devi...","body@stringLength":"435","rawBody":"

Trying to set up 1Password to you use YubiKey. Ended up deleting 1Password from iPad and adding it back. Now I am unable to login. It does not like my password. I have logged in on two other devices… iPhone and Mac… so I know password is good.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2023-06-28T15:23:23.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73288_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":320},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Trying to set up 1Password to you use YubiKey. Ended up deleting 1Password from iPad and adding it back. Now I am unable to login. It does not like my password. I have logged in on two other devices… iPhone and Mac… so I know password is good.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:73288":{"__typename":"Conversation","id":"conversation:73288","solved":false,"topic":{"__ref":"ForumTopicMessage:message:73288"},"lastPostingActivityTime":"2023-06-30T10:59:28.000-07:00","lastPostTime":"2023-06-30T10:59:28.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:73288":{"__typename":"ModerationData","id":"moderation_data:73288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73288_1":{"__typename":"Revision","id":"revision:73288_1","lastEditTime":"2023-06-28T15:23:23.000-07:00"},"ForumReplyMessage:message:73291":{"__typename":"ForumReplyMessage","id":"message:73291","conversation":{"__ref":"Conversation:conversation:73288"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":73291,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to setup 1Password for iOS using a security key","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73291"},"parent":{"__ref":"ForumTopicMessage:message:73288"},"body":"

I get this message from 1password on my Mac, iPhone, and iPad. There is a sign in option, but it does nothing. Just repeats the message in the title.
\nTwo things I’ve done recently: 1) installed security keys in the web login of 1Password and 2) reset my iPad and restored from a previous backup.

\n\n

I am putting NA in the browser questions since this issue is independent of the browser.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: NA
\nOS Version: iOS 16.5.1
\nBrowser: NA

","body@stringLength":"560","rawBody":"

I get this message from 1password on my Mac, iPhone, and iPad. There is a sign in option, but it does nothing. Just repeats the message in the title.
\nTwo things I’ve done recently: 1) installed security keys in the web login of 1Password and 2) reset my iPad and restored from a previous backup.

\n\n

I am putting NA in the browser questions since this issue is independent of the browser.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: NA
\nOS Version: iOS 16.5.1
\nBrowser: NA

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