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1PWUser_5423556's avatar
1PWUser_5423556
New Contributor
4 years ago

Unable to share or copy link to share on iOS

When trying share a 1Password login using the new link sharing feature, the link cannot be seen, copied, or shared.

The button "copy" changes to "copied" when pressed however it does not copy the link to the clipboard. The share buttons does nothing as well.
Reproducible on all devices i have tried. iPhone 11 Pro, iPad Pro 11 inch 2nd gen, iPhone 7 and iPhone 12.

This feature is working on my windows computers.

ios

19 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @shiranja and @williamjjp

    I'm sorry for the frustration that the issue is causing, I've added your reports to the internal work item as well. For the time being, you can create a secure share link using another device or using 1Password.com.

    Thank you for reporting the issue.

  • Former Member's avatar
    Former Member
    4 years ago

    Same issue here. I have stopped using the password sharing because of this issue.

  • Former Member's avatar
    Former Member
    4 years ago

    Same here.
    And from reading the comments for the past 7 months. It looks like you guys need more dev power. A copy button failing to copy the url to the clipboard is a one sprint bug fix. Go hard with two.

    Come on…

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @alsonkaw

    I'm sorry to hear that you're also affected by the issue, our developers are still investigating and I don't have any updates to share at the moment. I've added your report to the internal work item open for the bug so that our developers are aware.

    -Dave

  • Former Member's avatar
    Former Member
    4 years ago

    Hello, it's been half a year since this issue was first documented. Is there any updates at all?

    I'm on the latest iOS version 15.5 on iPhone 13 Pro and have been haunted by this for months.

  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks so much for letting us know @Joshua5Joshua ! I've added your notes to our internal tracker.

  • Former Member's avatar
    Former Member
    4 years ago

    I'm also getting this issue.
    The issue appears to occur when a user the "share" button multiple times. The "get a Link to Share" modal appears to take a few seconds to load, so users will press the "share" button multiple times thinking it didn't work the previous times. However, this generates multiple "get a Link to Share" modals", which appears to affect the "Copy" button on the modal.
    It's happening on both my iPhone 12 Pro and iPad 5th generation.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @fastplane

    Thank you for the iOS version and I'm sorry for the inconvenience that the issue causes. I've added your report of the issue to our internal tracker so that our developers are aware. 🙂

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @dgold105

    Are you also unable to copy a secure share link from the 1Password app on either your iPhone or iPad? If you're running into the bug then I want to apologize for the inconvenience. Our developers are still investigating the issue and we hope to include a fix in a future update. Would you mind letting me know which version of iOS or iPadOS you're using?

    I look forward to hearing from you. 🙂

    ref: dev/apple/issues#5528