Thanks for the reply and for the additional details. I've flagged this to the team so that we can investigate this further. I'm sorry for the inconvenience.
Browser created and attempted login with a passkey: safari (on the same and different devices as I mentioned above)
3rd party password manager: Strongbox
Again I used safari and the same devices. The exception is Strongbox uses the native api for autofilling on macOS and iOS.
I'm sorry that you're still running into issues. One of my colleagues tested HomeDepot.com recently and was able to sign in using a saved passkey from another browser. Would you be able to try the following test:
Remove all saved passkeys from the Home Depot website.
Remove all saved passkeys for HomeDepot.com from 1Password.
Save a new passkey in 1Password for HomeDepot.com.
Try to sign in using that passkey in another browser or device.
If you're still prompted to save a new passkey then could you reply to this comment with the following:
What browser and device did you use to save the passkey in 1Password?
What browser and device did you use to try to sign in using that passkey?
Are you able to share the name of the third-party manager that you used to successfully sign into HomeDepot.com using a saved passkey from another device?
this still has quirks. i tried from another device (macOS) i use with the same 1password account. 1password in the extension showed the saved entry with passkey. I went ahead attempted to sign in. And it prompted to create a new passkey instead of using the current one. So i saved a new passkey on my mac and I succesfully logged in. I went to my iOS device and attempted to use passkey. Yet again I got "Create a passkey".
This is not intended to come across mean just expressing as an end user experience. I don't get it and this user experience of having to use the 1P extension and not the built-in API is not great. I tried this Apple's built-in password/key manager and another 3rd party password manager doing this and I had no issues.
So it wouldn’t prompt me to login with the recently saved passkey. It would default to asking me for a password. I toggled 1Password on and off in the system ettings->passwords-> autofill provider setting. And now prompts to us my passkey. I am going to test on another device and confirm it works.
I'm sorry that you're having trouble signing into Home Depot's website. I've split your comment into a new thread since your issue is distinct from the issue in the original thread.
The team is aware of an issue where Home Depot will prompt you to save a new passkey on each of your devices even if a passkey is already saved and synced to that device using 1Password. Is this what you're seeing when you try to sign in?
I am having this issue specifically with Home Depot’s webpage. I was able to create and save it to 1Password. But I can’t use it to sign in. If I turn on iCloud Keychain it also prompts to create one.
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Unable to sign in to Home Depot's website using a passkey","moderationData":{"__ref":"ModerationData:moderation_data:89621"},"body":"
Thanks for the reply and for the additional details. I've flagged this to the team so that we can investigate this further. I'm sorry for the inconvenience.
\n\n
-Dave
\n\n
ref: dev/core/core#26140
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I have done all those steps.
\n\n
Browser created and attempted login with a passkey: safari (on the same and different devices as I mentioned above)
\n\n
3rd party password manager: Strongbox \nAgain I used safari and the same devices. The exception is Strongbox uses the native api for autofilling on macOS and iOS.
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I'm sorry that you're still running into issues. One of my colleagues tested HomeDepot.com recently and was able to sign in using a saved passkey from another browser. Would you be able to try the following test:
\n\n\n
Remove all saved passkeys from the Home Depot website.
\n
Remove all saved passkeys for HomeDepot.com from 1Password.
\n
Save a new passkey in 1Password for HomeDepot.com.
\n
Try to sign in using that passkey in another browser or device.
\n\n\n
If you're still prompted to save a new passkey then could you reply to this comment with the following:
\n\n
\n
What browser and device did you use to save the passkey in 1Password?
\n
What browser and device did you use to try to sign in using that passkey?
\n
Are you able to share the name of the third-party manager that you used to successfully sign into HomeDepot.com using a saved passkey from another device?
\n
\n\n
I look forward to hearing from you.
\n\n
-Dave
\n\n
ref: dev/core/core#26140
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this still has quirks. i tried from another device (macOS) i use with the same 1password account. 1password in the extension showed the saved entry with passkey. I went ahead attempted to sign in. And it prompted to create a new passkey instead of using the current one. So i saved a new passkey on my mac and I succesfully logged in. I went to my iOS device and attempted to use passkey. Yet again I got \"Create a passkey\".
\n\n
This is not intended to come across mean just expressing as an end user experience. I don't get it and this user experience of having to use the 1P extension and not the built-in API is not great. I tried this Apple's built-in password/key manager and another 3rd party password manager doing this and I had no issues.
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So it wouldn’t prompt me to login with the recently saved passkey. It would default to asking me for a password. I toggled 1Password on and off in the system ettings->passwords-> autofill provider setting. And now prompts to us my passkey. I am going to test on another device and confirm it works.
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I'm sorry that you're having trouble signing into Home Depot's website. I've split your comment into a new thread since your issue is distinct from the issue in the original thread.
\n\n
The team is aware of an issue where Home Depot will prompt you to save a new passkey on each of your devices even if a passkey is already saved and synced to that device using 1Password. Is this what you're seeing when you try to sign in?
\n\n
I look forward to hearing from you.
\n\n
-Dave
\n\n
ref: dev/core/core#26140
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I am having this issue specifically with Home Depot’s webpage. I was able to create and save it to 1Password. But I can’t use it to sign in. If I turn on iCloud Keychain it also prompts to create one.
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