And I think it depends on the situation in the customer's country.
In Italy, for example, the new law for MNP and changing the SIM is broken, lost or stolen are more tightened; in case of a broken SIM, you need the old one, and in case of a lost or stolen you need a police report.
So, in this way, be a victim of SIM swapping is now a remote possibility.
nicos181P_Dave that’s a good point. But is that less secure than an email account where I need to choose a password which is storable and rememberable for human brains? That’s an account where I can’t use 2fa, can’t use strong complex artificial passwords.
I would make this that easy to keep it in mind, note password on a sheet of paper, or have a dedicated mailbox just for that … I am not sure if this is more secure than high jacking (keep in mind you still need the recovery code, just having the mail isn’t enough) - or have a second password manager for this.
Thanks for the suggestion. SMS is widely considered to be an insecure method of communication since SMS texts can be intercepted and SIM hijacking can allow an attacker to gain access to your phone number. 1Password has always stayed away from offering features like 2FA over SMS for that reason.
SMS would also require us to collect another data point on you (your phone number) which is always something that we seek to minimize as much as possible: What we (don’t) know about you | 1Password
1P_Dave how about using SMS as an additional way to deliver the recovery link. Benefits: SMS is physically bound to your (e)SIM, so kind of 2fa grade, doesnt require any knowledge of credentials for the Mailbox to catch the link. So if you loose the phone and access to 1p and no access to mailbox, you can deal with your mobile provider to get back your SIM card and so far access to your SMS.
Thank you for the feedback! Currently, a recovery code allows you to recover access to your 1Password account if you lose either your account password or Secret Key (or, if you're using the passkey unlock beta, then you can recover access if you lose either your passkey or all of your trusted devices). To use a recovery code, you'll still need to have access to your email address to confirm your identity before being able to recover access to your passkey unlock account: Generate and use recovery codes
That being said, I can see how having more options for identity verification beyond access to your email address would be useful and I've filed a feature request on your behalf.
Regarding two-factor authentication (2FA), you can add multiple authentication factors so that you can still sign in even if you lose one factor. For example, you can add both an authentication app and a hardware security key:
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I’ve dropped support an email but I haven’t received anything back.
\n\n
So I bought a new iPhone 13, restored the phone from an iCloud backup. So all my apps were already signed into once it did its thing, 1Password included.
\n\n
Went into safari, says unlock extension. So i enable the extension and it prompts me to enter my master password. But once I do, literally nothing happens. Doesn’t tell me the password is correct or incorrect. Even if I don’t enter a password or enter the wrong password intentionally, nothing happens.
\n\n
I’ve tried; disabling then re enabling the extension. Deleting, reinstalling the app. Deauthorising then re authorising my device. Doing a soft reset of my phone. Nothing changes.
\n\n
Autofill above the keyboard still works fine. Just the extension will not work.
\n\n
iOS 15.1 \n1Password 7.9.2
\n\n
","body@stringLength":"1217","rawBody":"
I’ve dropped support an email but I haven’t received anything back.
\n\n
So I bought a new iPhone 13, restored the phone from an iCloud backup. So all my apps were already signed into once it did its thing, 1Password included.
\n\n
Went into safari, says unlock extension. So i enable the extension and it prompts me to enter my master password. But once I do, literally nothing happens. Doesn’t tell me the password is correct or incorrect. Even if I don’t enter a password or enter the wrong password intentionally, nothing happens.
\n\n
I’ve tried; disabling then re enabling the extension. Deleting, reinstalling the app. Deauthorising then re authorising my device. Doing a soft reset of my phone. Nothing changes.
\n\n
Autofill above the keyboard still works fine. Just the extension will not work.
\n\n
iOS 15.1 \n1Password 7.9.2
\n\n
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So i enable the extension and it prompts me to enter my master password. But once I do, literally nothing happens. Doesn’t tell 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Unable to unlock extension in safari iOS","moderationData":{"__ref":"ModerationData:moderation_data:19772"},"body":"
Glad to hear we were able to get it working for you @chris55!
\n\n
It's definitely something we're actively looking into to get fixed, so thank you for your patience.
\n\n
Jack
\n\n
ref: dev/core/core#10977
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As if by magic support have just emailed. In case someone stumbles across this thread..
\n\n
It’s a known bug. But clicking “Go” on the keyboard after entering your password is the work a round.
\n\n
Clicking the arrow doesn’t do anything.
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This screen 👆🏽 doesn’t change no matter what is entered
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Moderator
