Unable to unlock with Apple Watch

Hi Illusion5 - thanks for sharing the Support ID. I've located your email and a member of the team will be in touch shortly. 🙂

ref: EGX-51834-928

1P_Dave

Your support ticket ID is EGX-51834-928

Illusion5

I'm sorry that the steps only temporarily resolve the issue before it comes back. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/711746#Comment_711746
• Your forum username: illusion5
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave

Your steps at the head of this post always fix this issue for me. But this issue keeps coming up and restarting everything takes time. This issue happens to me just about 1 a month. Is there something I am doing that is exacerbating it? Are there steps/procedures to reduce the frequency of this issue re-occurring?

CHeard

Welcome to the community! I'm sorry that your Apple Watch is sometimes not working to unlock 1Password on your Mac. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/708231/#Comment_708231
• Your forum username: CHeard
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Just as another data point, I have had the same issue as RickyRed, repeatedly. Apple Watch will unlock my Mac consistently. Intermittently, 1Password will just stop prompting for watch unlocks, and the little watch icon will disappear from the app's unlock window. In settings, the "Touch ID" checkbox will be present, but grayed out. So far, RickyRed’s procedure has worked for me to restore watch functionality in 1Password. But this happens to me intermittently, not just the one time. M1 MacBook Pro, Apple Watch series 6, Watch OS 10.3.1, 1Password for Mac 8.10.28 (81028034)

RickyRed

I'm happy that you were able to fix the issue, thanks for sharing the steps that you used. If the issue comes back, or you need help with anything else, then don't hesitate to let me know.

-Dave

Update: Now Apple Watch Ultra unlocking is back, working normally.
What I did: in 1Password settings I unflagged the option to unlock with Apple Watch, then I blocked the App (Shift + Cmd + L).
Then I unblocked the App using the password as required by the App itself, and put again the flag to unlock with Apple Watch.
I blocked again the App and then I normally clicked on the App icon.
The App splashscreen appeared and ... bum! the Apple Watch asked to unlock 1Password.
Hope this help.

Hi I'm having the same issue with an Apple Watch Ultra on my Mac Book Air M2.
Apple Watch works in unlocking the Mac, but it doesn't show up the request to unlock 1Password.
I'm running 1Password 8.10.27 and OS Sonoma - 14.2.1.
I trie the procedure indicated by Dave_1P here above at the beginning of the thread (de-activating reboot and reactivating), but it didn't work.
Any other idea?
Thanks

@shanekartz

Thank for the reply. It sounds like Apple Watch unlock for 1Password is working everywhere but your Mac mini:

On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

Has Apple Watch unlock for 1Password worked with your Mac mini before? Unlocking 1Password using your Apple Watch requires macOS Catalina 10.15 or later and a Mac with a Secure Enclave, can you tell me if your Mac mini is 2018 or newer?

-Dave