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TomGed's avatar
TomGed
New Contributor
2 years ago

Unable to unlock with Apple Watch

I am running 1Password for Mac 8.10.23 on a Mac mini 2023 (M2) and can not unlock with Apple Watch. My Mac is setup to unlock with Apple Watch and 1Password gives me the option to unlock with my Apple Watch or to use my account password, but the Apple Watch is not asking me to approve. My Apple Watch is a Series 6 watch (model a2292) with version 10.2.

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  • Former Member's avatar
    Former Member
    2 years ago

    Hi Dave,

    So since I posted this, here are the latest developments. Restarting all devices had no effect. Ultimately I unpaired and re-paired my apple watch to my iPhone. That got the unlocking the computers working again. On my M1 Macbook Pro. The unlock with fingerprint shows up in 1Password and I guess that also includes the Apple Watch, because it is working again. On my i9 iMac, it is working as usual and the Unlock with Apple Watch is showing up and working in 1Password. On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

    And yes, I did try all of your previously mentioned steps.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @shanekartz

    I'm sorry that Apple Watch unlock isn't working on your Macs. So that I can better understand the situation can you tell me the following:

    1. Can you still unlock the Macs themselves (not 1Password) using the Apple Watch?
    2. Have you already tried the steps in my previous post?

    I look forward to hearing from you.

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Dave I am having a similar issue, however I am no longer seeing the Apple Watch setting at all in the 1Password Security Settings on older Mac Mini, i9 iMac, nor my M1 Macbook Pro.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello TomGed! 👋

    I'm sorry that Apple Watch unlock isn't working for 1Password. Are you still able to unlock the Mac itself using your Apple Watch? If you can then can you please try these steps:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    Let me know if that doesn't resolve the issue and I can help further.

    -Dave