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VirtualWolf's avatar
VirtualWolf
Occasional Contributor
4 years ago

"Unable to unlock with biometrics" message when unlocking Safari extension on 2018 iPad Pro

Whenever the 1Password extension for Safari is locked and I click on the toolbar icon to unlock it, it seems like I should be able to unlock it with Face ID because there's the little Face ID icon th...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

@drewpreiner:

We're still investigating to narrow down the cause of this, so in the meantime, when the issue does occur, switching the device to portrait mode should get you up and running again. Thanks for following up!

Jack