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architekt's avatar
architekt
New Contributor
2 years ago

Unable to update 1pw on Win 11 since 1st install: have to do full reinstall every time

I'm not sure what causes this issue. On Windows 10, which I was using up til a few months ago, I never had any issues updating 1PW: I'd launch it and it'd notify me of an update, tell me to restart a...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello architekt! 👋

I'm sorry that 1Password is failing to update, thank you for providing all of the information that you did. Are you running any security software on your Windows PC? Such as an antivirus security suite?

If you are then I recommend that you exclude the entire 1Password folder and the 1Password.exe in your antivirus, then reboot your Windows PC. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.

If that doesn't work, or you're not using any antivirus or antimalware software, then please let me know and I can investigate further.

-Dave