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JMcCorison's avatar
JMcCorison
New Contributor
2 months ago
Solved

Unable to use newly created login in iOS app

I need to create an account for a newly installed iOS app. I opened the 1Password app and created a new login. I then returned to the app on the account creation screen (user name, password, confirm password), did a long press in the password field, selected autofill, password, then searched for my newly created login in 1Password. It's not found. If I return to the 1Password app, it's there. If I look in 1Password on my Mac, it's there. I can see it everywhere, except in the 1Password selection screen from the autofill.

To make matters worse, the vendor has no web-based version of the app, and they block pasting in the password field. 

Fully closing the app and 1Password didn't help.

How can I access newly created logins from within an iOS app?

Current versions of iOS and 1Password are the most recent available.

  • Hello JMcCorison​! đź‘‹

    I'm sorry that you're not seeing a specific Login item when signing into an iOS app using AutoFill. Try these steps to reset the AutoFill database:

    1. On the Home screen, tap Settings.
    2. Tap General > AutoFill & Passwords.
    3. Turn off 1Password. 
    4. Turn 1Password back on.
    5. Make sure that all other password managers are turned off. 

    Then try to fill your login using these steps: Save, create, and fill passwords

    Let me know if that doesn't work.

    -Dave

3 Replies

  • Hello JMcCorison​! đź‘‹

    I'm sorry that you're not seeing a specific Login item when signing into an iOS app using AutoFill. Try these steps to reset the AutoFill database:

    1. On the Home screen, tap Settings.
    2. Tap General > AutoFill & Passwords.
    3. Turn off 1Password. 
    4. Turn 1Password back on.
    5. Make sure that all other password managers are turned off. 

    Then try to fill your login using these steps: Save, create, and fill passwords

    Let me know if that doesn't work.

    -Dave