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JMcCorison's avatar
JMcCorison
New Contributor
5 months ago
Solved

Unable to use newly created login in iOS app

I need to create an account for a newly installed iOS app. I opened the 1Password app and created a new login. I then returned to the app on the account creation screen (user name, password, confirm ...
ios
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello JMcCorison​! 👋

    I'm sorry that you're not seeing a specific Login item when signing into an iOS app using AutoFill. Try these steps to reset the AutoFill database:

    1. On the Home screen, tap Settings.
    2. Tap General > AutoFill & Passwords.
    3. Turn off 1Password. 
    4. Turn 1Password back on.
    5. Make sure that all other password managers are turned off. 

    Then try to fill your login using these steps: Save, create, and fill passwords

    Let me know if that doesn't work.

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello JMcCorison​! 👋

I'm sorry that you're not seeing a specific Login item when signing into an iOS app using AutoFill. Try these steps to reset the AutoFill database:

  1. On the Home screen, tap Settings.
  2. Tap General > AutoFill & Passwords.
  3. Turn off 1Password. 
  4. Turn 1Password back on.
  5. Make sure that all other password managers are turned off. 

Then try to fill your login using these steps: Save, create, and fill passwords

Let me know if that doesn't work.

-Dave

JMcCorison's avatar
JMcCorison
New Contributor
5 months ago

Thanks, Dave. That did the trick.  -Jim

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    JMcCorison​ 

    I'm happy that AutoFill is working now. 🙂

    -Dave