Forum Discussion

saaaad's avatar
saaaad
New Contributor
8 months ago

Unable to use Touch ID on 1Password Safari Extension

Hello, I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own an...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello saaaad​! 👋

I'm sorry for the delay in responding. Are you still seeing the same issue with Touch ID when running the latest versions of 1Password for Mac, 1Password for Safari, and macOS? 

If you are then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/unable-to-use-touch-id-on-1password-safari-extension/155369
  • Your forum username: saaaad


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave