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saaaad's avatar
saaaad
New Contributor
4 months ago

Unable to use Touch ID on 1Password Safari Extension

Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

browser extension
macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello saaaad​! 👋

    I'm sorry for the delay in responding. Are you still seeing the same issue with Touch ID when running the latest versions of 1Password for Mac, 1Password for Safari, and macOS? 

    If you are then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/unable-to-use-touch-id-on-1password-safari-extension/155369
    • Your forum username: saaaad


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

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Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

","body@stringLength":"1032","rawBody":"

Hello,

I am not able to use Touch ID on my mac to unlock the Safari Extension without having the 1Password Desktop app open. I saw that a recent update allowed the Extension to work on it's own and unlock using Touch ID without the need for integration with the Desktop app.

I have tried reinstalling, enabling/disabling the integration setting in the extension, removing the app and only keeping the extension and vice versa.

The Touch ID icon shows up on the extension, and it also opens up the Touch ID prompt, but when I scan my finger, the password input bar just shakes. The only way for me then is to input the password manually to log into the extension otherwise I need to go into settings and enable integration. After which I need to first click on the 1Password Desktop app, use Touch ID, then move onto using the Safari Extension.

I am on the latest versions for both; 1Password browser extension version 8.10.70.27 (81070027) and 1Password for Mac 8.10.74 (81074021).

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Unable to use Touch ID on 1Password Safari Extension","moderationData":{"__ref":"ModerationData:moderation_data:158856"},"body":"

Hello saaaad​! 👋

\n

I'm sorry for the delay in responding. Are you still seeing the same issue with Touch ID when running the latest versions of 1Password for Mac, 1Password for Safari, and macOS? 

\n

If you are then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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