Forum Discussion

spenceka's avatar
spenceka
New Contributor
6 months ago

United health care autofill issue

I have two accounts with UCH and it always reverts to my wife's account and autofills that and moves right on to Identity confirmation so I can't ever fill in my information.  I think I have the Mac ...
macos
spenceka's avatar
spenceka
New Contributor
6 months ago

Everything worked as expected doing what you suggested.  I then tried using 1Password link and it put my credentials in automatically and moved on to the next step.  It seems like it uses the last account that I used until I put in a different account which then becomes the default.  The part that is most confusing is why it continues on to the next step without letting me make a choice.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    spenceka 

    Thanks for the reply. That doesn't sound right and I recommend sending an email to support@1Password.com so that our support team can help further. 

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

    • spenceka's avatar
      spenceka
      New Contributor
      6 months ago

      NXH-51796-586

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        spenceka 

        Thank you for posting the Support ID! I see that one of my colleagues has sent you a reply over email, please continue the conversation there. 

        To prevent duplication of efforts, I'll close this forum thread. 

        -Dave