Our company updated our vpn from Pulse to Ivanti Secure Access client. Technically, I think it's a re-branding. The app look slightly different, but functions identically. Autofill with Command-Backslash () worked GREAT with Pulse / 1Password8, but I can't get it to work at all with Ivanti. I have set up universal autofill (https://support.1password.com/mac-universal-autofill/) and it lists Ivanti as a linked app (I removed Pulse as a troubleshooting step too). It just won't bring up / autofill the password and 1 time password in Ivanti. It wasn't working in MacOS 12.x (latest) and I just updated to Ventura 13.0 to make sure that didn't fix it. Any thoughts? 1Password Version: 8.9.4 Extension Version: Not Provided OS Version: MacOS Ventura 13.0 Browser:_ Not Provided

Unsure whether this could help, but I have been (and still am) facing the exact same issues. I've noticed that the issue might be related to the type of "window" the login popup uses. Indeed, the window does not even have context menus or anything, meaning that you can't fill out with Keychain Passwords either. I'd wager this is why 1Password cannot fill them out, as it doesn't even seem to "detect" the window. In particular, 1Password seems to detect whatever browser tab or app is currently open in the background, as if that popup did not exist. I hope this is still something within 1Password's power to fix... EDIT: as a workaround, I've noticed that if you use the autofill shortcut and click yes on the prompt telling you it hasn't filled out in that app/website before, the password selection list won't show up. I suggest not choosing "fill out automatically" but manually copy/pasting the username, password and OTP

joaocarlos Thank you for the report, I've passed it along to our developers. I'm sorry for the inconvenience. -Dave

Just forced to upgrade to Ivanti and now I have the same 1Password problem as everyone else on this thread. Adding my vote. Please fix this.

Hello 1PW4all! 👋 I'm sorry to hear that you're unable to fill your login information into the Ivanti Secure Access client. We'd love to see if we can improve the situation here, can you try to use Universal Autofill to fill your login one more time and make sure that the filling fails like it before. Note the exact time when you tried to fill your login. Then, I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/134919/linked-app-wont-autofill-with-command-backslash Your forum username: 1PW4all The exact time when you tried to fill your login into the Ivanti app. Please do not post your diagnostic report to the forum. This is for your privacy and security. The report will be in zip format. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Universal Autofill doesn't fill into the Ivanti app on the Mac

24 Replies

1P_Dave
Moderator
2 years ago
joaocarlos

I'm sorry that the issue continues to disrupt your workflow. There isn't anything that you would be able to tweak on your end. The issue is still open with our development team and hopefully will be fixed in the future.

Copying and pasting your login credentials continues to be the best workaround for now: Copy and fill passwords into apps that don't work with 1Password

-Dave
joaocarlos
New Contributor
2 years ago
I had completely forgotten I had already replied here. I was researching the problem yet again because its super annoying that it is still a problem.

I am a software developer, is there any configuration file I can change to "tweak" 1Password into detecting the right window? If so, point me in the right direction and I will fix it and leave the instructions here or send you guys an email with what needs doing.
1P_Dave
Moderator
2 years ago
emcleod

Thank you for the report, I've let our developers know that you're also affected. For the time being, you can copy and paste your username and password from Quick Access.

I'm sorry for the inconvenience.

-Dave
emcleod
New Contributor
2 years ago
I too experience this issue on my Mac as my company upgraded us recently.
1P_Dave
Moderator
2 years ago
sebaran

I've let the team know that you're also affected, I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#18586
sebaran
New Contributor
2 years ago
Hi all,
Another user forced to update to Ivanti Secure and having the same issue. Seems this is a long standing issue already. Please fix.
S
1P_Dave
Moderator
2 years ago
jasongabler

I'm sorry that you're affected, I've shared your report with the team as well.

-Dave
jasongabler
New Contributor
2 years ago
Just forced to upgrade to Ivanti and now I have the same 1Password problem as everyone else on this thread. Adding my vote. Please fix this.
1P_Dave
Moderator
2 years ago
AuroraLawliet

I'm sorry that the issue is affecting your workflow with the app. I don't have any news to share, this is still on our developer's list of issues to look into. I've let them know that you're eager to see a fix as well.

For the time being, you can copy and paste your username and password using Quick Access: Get to know Quick Access

-Dave

ref: dev/core/core#18586
AuroraLawliet
New Contributor
2 years ago
Hi guys, is there any progress that can be shared on this issue now?
It resurfaces every time I use the app, so it would be greatly appreciated if it could be resolved.
Thank you! 🙏