Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
dawncoyote
3 months agoNew Contributor
Unlock Touch ID grayed out
Mac Mini M4, Sequoia 15.1.1, 1Password 8.10.54. I use Touch ID to unlock my computer. In 1Password:Settings:Security the "Touch ID" checkbox is grayed out and doesn't allow selection.
What am I missing?
1Password Version: 8.10.54
Extension Version: 8.10.55.2
OS Version: macOS 15.1.1
Browser: Chrome
- 1P_Dave
Moderator
Hello dawncoyote! 👋
I'm sorry that you're unable to turn on Touch ID unlock for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/149308/unlock-touch-id-grayed-out#latest
- Your forum username:
dawncoyote
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- dawncoyoteNew Contributor
support ticket ID is YFA-12197-989
I had an issue sending the report. The iCloud mail server wouldn't send it as the file is about 120 MB, and they have a 25MB limit. Took me a few minutes to sort that out.
Dave - dawncoyoteNew Contributor
Got another message from BitBot:
support ticket ID is IGA-62217-629
I suspect the diagnostic actually got sent twice. - dawncoyoteNew Contributor
Shout out to Trevor in support.
I reset the 1Password app and all is good.
- 1P_Dave
Moderator
I'm happy that Trevor was able to help! 🙂
-Dave