Unlock with Apple Watch or Touch ID

@srothman

I can't personally vouch for that third-party book or for the accuracy of the information that it contains but I'm glad that you found a helpful resource. We've also published quite a few official resources:

• Our YouTube Channel includes a large collection of videos that describe 1Password visually: 1Password - YouTube
• Our Support website includes How To guides on everything that you might want to do in 1Password: 1Password Support

But the best place to start with is 1Password University which is a free online learning tool. 1Password University includes lessons on 1Password, online security basics, and more. You can sign-up here: 1Password University

-Dave

I purchased a third-party book about 1Password and they have a nice discussion about the relationship between the app and the add-ins and what they can and can't do. Ideally one doesn't buy a separate book, but realistically it's improved my experience with 1Pass: https://www.takecontrolbooks.com/1password/ (ironically, it was this book that made me want to try the "unlock with Apple watch feature" in the first place, and the book itself doesn't mention that Secure Enclave is required - but I wrote to him and he promised to include the info in the next edition. Both with the book and the software product, it's nice to get the personal help!

@BillNYC212

I'm sorry for the confusion. The 1Password 8 for Mac app does indeed have to be installed for features like Apple Watch unlock to work. This is because the app is responsible for the Apple Watch unlock process and for securely storing the secret that unlocks 1Password and keeps it unlocked.

I've passed along your experience to the product team so that they can look into how to help users learn about the app sooner in the onboarding process. 🙂

-Dave

ref: PB-30499680

I was about to send in a diagnostic report too, but I could not find where to create the report! This led me to realize I have only the Chrome and Firefox add ins installed, but not the Mac 1password app.

I installed it and NOW I see the Apple Watch options. And now I can unlock with watch or the touchid.

Your directions are little confusing as the settings web page looks almost exactly like the settings page in the desktop app. HOWEVER the web page doesn't have any of the settings for the watch. Perhaps its obvious to some but I definitely missed that detail for the past couple of days.

Also, the create a new 1password account process kind of steered me to the browser extensions first, so I figured that was all I needed.

Does this make sense?

Thx

And thanks for your support!

@srothman

I'm sorry for the confusion and frustration. I think that your suggestion is a good idea and I've filed a feature request on your behalf with the product team so that they can look into improving this in the future.

Thank you for the feedback. 🙂

-Dave

ref: PB-30191544

Thanks, I got the email and the Secure Enclave appears to be the problem I guess. Sorry that I didn't pay closer attention to the FIRST suggested troubleshooting step (to make sure the Mac was supported). I just didn't conceive that a 4-year old iMac was gonna be too old for this feature. But if 1Password feels the Secure Enclave is required for this feature to be safe I trust you. My one suggestion would be to make this more clear to the users so they don't spend a lot of time running down restarts and diagnostics etc. Again, I acknowledge that your very first question was "Is this a supported Mac" but I bet I'm not the only one who just "assumes" that a fairly new Mac would be supported. So maybe in the interest of good communications it would be good to elaborate that this feature is only available with Secure Enclave and Macs manufactured as recently as 3 or 4 years ago may not have the required conditions.

@srothman

Thank you for posting the Support ID. I've taken a look at the diagnostics report and replied to your email. Let's continue the conversation there. 🙂

-Dave

ref: PKV-96274-759

sent the diagnostics in, the support ID is [#PKV-96274-759]

Is it the Secure Enclave issue?

@srothman

I'm sorry that the steps didn't work. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/672207/#Comment_672207
• Your forum username: srothman
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave