Unlock with Apple Watch very unreliable in 1Password 8 - system sleep seems to break it for 1PW8

Thanks @Dymtrok

ref: LPD-27647-297

1P_Tommy Thank you. Support ID is #LPD-27647-297

@DmytroK

Apologies, no the issue remains open. If you're having issues it sounds like you're experiencing a known issue with Ventura (All recent reports have been Ventura specific). If you'd like please email us a diagnostics report we'd be happy to take a look. The report will allow us to confirm the suspicion.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: DmytroK

• A link to this thread: https://1password.community/discussion/comment/677576/#Comment_677576

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Edit: Change link to specific post.

hi 1P_Tommy

Could you please let me know if the support ticket above was resolved? I experience the same issue.

Thank you

1P_Tommy Done. Support ID is #ZFV-13683-374.

Thanks ChrisJenkins

I'm going to get an issue filed for investigation. Could I ask one last thing of you? Could you to send in a diagnostic report from the device? I'd like to get that included with the investigation.

1. Open 1Password.
2. Click 1Password in the menu bar.
3. Click Preferences.
4. Click Advanced in the new window that appears.
5. Click Send Diagnostics.
6. Click Reveal.
7. Attach the .1pdiagnostics file saved in that folder to your reply.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: ChrisJenkins

• A link to this thread: https://1password.community/discussion/comment/654766#Comment_654766

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

1P_Tommy

How long are you giving the disk time to wake up before trying? Mine typically takes but a second or two. The only thing I noticed is Intel vs. M1 at this point, which is interesting but not necessarily a problem.

The 'disk' is PCIe flash and wakes almost instantly. Hiwever, it doesn't;t matter if I wait 5 seconds or a minute after the Mac has woken the behaviour is the same.

Does this device use both Touch ID and Apple Watch or just Apple Watch unlock?

The Mac has TouchID and that is configured but I only actually ever use Apple Watch unlock.

Is the device connected to an external monitor?

Yes, it is connected to a 5K Thunderbolt-3 monitor.

Is this Mac used in clamshell mode?

Always.

Do you have fingerprints enrolled in Touch ID?

Yes, though they are almost never used (since the Mac is used in Clamshell mode 99.9% of the time).

If I can reproduce this, it will go a long way in helping the developers create a fix.

ChrisJenkins

I am unable to replicate this behavior. I have put my system to sleep just as you did. Upon waking, the feature is always available. Perhaps this has a time factor to it. How long has the sleep occurred on your side? There has to be something different between our configurations or, indeed, a bug. If it were a bug, I would expect others to have reported this behavior, and upon checking our database, none are present that fit this description.

How long are you giving the disk time to wake up before trying? Mine typically takes but a second or two. The only thing I noticed is Intel vs. M1 at this point, which is interesting but not necessarily a problem.

1. Does this device use both Touch ID and Apple Watch or just Apple Watch unlock?
2. Is the device connected to an external monitor?
3. Is this Mac used in clamshell mode?
4. Do you have fingerprints enrolled in Touch ID?

If I can reproduce this, it will go a long way in helping the developers create a fix.

1P_Tommy It is an Intel MacBook Pro (15-inch, 2019). As I mentioned, it is on the very latest OS (Monterey 12.15.1). I'm a software engineer myself, so am very aware of software updates and versions and very diligent about keeping up to date. My iPhone and Watch are also on the very latest versions. I just re-verified that hitting enter in the Password box does not result in triggering the biometrics. There was definitely nothing already typed in the box (but I backspaced just to be sure). I tried several times. I also reverified that quitting and restarting 1Password8 results in an immediate biometric prompt. The issue only occurs if the system sleeps while 1Password8 is open.

1PW8 just displays its window with the 'Enter your password' field and no offer of watch unlock nor any Apple Watch icon. Clicking in the password field and hitting enter just causes it to wobble.

That should not be happening. I am using the latest nightly and I tested the behavior against the beta.

it does not result in the issuance of the unlock with watch dialogue

That's odd. This works for both 7 and 8 and has for a very long time. I tried to replicate your experience in 1Password 8 beta/nightly and I cannot do so. It might be that you types a character in the field. Please make sure there is no text entered into the password field when using the trigger. It should trigger any biometrics.

On my MacBook (M1) on the initial wake from sleep no icon is shown. After a few seconds the watch icon appears. I can click it or use the shortcut I described earlier. What kind of device are you using? Is it an Intel or Apple Silicone? I doubt it has any bearing, but you never know.

I've also had some folks have trouble if they were not up-to-date on macOS. They had ran out of space on their drive and the latest updates were not installed. It might be worth checking to make sure no updates are pending installation.