Forum Discussion

msoileau's avatar
msoileau
New Contributor
3 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows 11
Browser: chrome

windows

12 Replies

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  • MGS's avatar
    MGS
    New Contributor
    3 years ago

    Hi everyone,

    I'm experiencing the same strange behaviour and outcome. Using Windows Hello (pin code prompt) will result in a failure if I type the wrong pin code, but will revert back to the password field if I enter the correct pin code.

    Using the latest Windows 11 version and 1Password 8-client.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello msoileau,

    Sorry for the delay in response here. If you've previously sent a request for help via email to the 1Password Customer Support team, we'll reply there to continue the conversation. Thanks!