Forum Discussion

bryanjuho's avatar
bryanjuho
New Contributor
2 years ago

Unlocking 1Password with Chrome login form doesn't work

Like the image above, when I click "Use 1Password", it doesn't open up the 1Password unlock UI, and nothing happens. It works fine in Safari, but in Chrome I always have to go up to the ex...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello bryanjuho! 👋

I'm sorry that 1Password in the browser isn't unlocking when you need to fill your login. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave