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rkearney's avatar
rkearney
New Contributor
2 years ago

Unlocking on Windows 11 using Edge browser extension has black unlock screen

seems similiar to ahttps://1password.community/discussion/140281/when-i-click-the-1-password-icon-i-get-a-blank-white-unlock-square-win-11-chrome?utm_source=community-search&utm_medium=organic-search&utm_term=blank+unlock+screen.

I tried those steps (as best I could: I have Edge, not chrome). However, whenever I have to unlock 1password on the browser, the unlock screen pops up, but is blank. I have to open the app and apply the password there, which then unlocks correctly. It's more of an inconvenience now, than an issue. I can't recall when it started behaving this way, but probably at least 1 month ago.

any ideas to troubleshoot this issue further?

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Win1123H2
Browser: Edge 127.0.2651.74

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm glad that the workaround helps for now. Hopefully the issue is permanently fixed soon.

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello rkearney! 👋

    I'm sorry that you're running into a blank window when unlocking 1Password in Microsoft Edge. It sounds like you might be running into a known issue that our development team is currently working on. Can you try the following to see if it improves the situation:

    1. Open and unlock 1Password 8.
    2. In the top left, click â‹® > Settings > Advanced.
    3. Uncheck the option to Use Hardware Acceleration.
    4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
    5. Relaunch 1Password and test whether you can still reproduce the black window.

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#29932