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Forum Discussion
Unlocking Vivaldi Extension doesn't unlock main app and vice versa (Work environment)
Hi, I have an issue where the 1password 8 app unlocking doesn't unlock the extension of the browser and vice versa. That is the same for both edge and vivaldi. Since that only happens to windows 10 of my work laptop I assume it is related to some kind of security software of work. But do you have any way to debug it and potentially give feedback to our support team to exclude whatever you are using from their antivirus/encryption sw etc?
Btw I didn't have that issue with 1Password 7 and the old extension
1Password Version: 8.10.6
Extension Version: 2.10.0
OS Version: Windows 10
Browser:_ Vivaldi
11 Replies
1P_GemModerator
Hi jimger, thanks for reaching out about this! Could you email in to
support+forum@1password.comwith both a diagnostics report and an extension console log, so we can investigate further? For your privacy and security, it's important that you don't post either of these on the forums.With your email please include:
- A link to this thread: https://1password.community/discussion/140178/unlocking-vivaldi-extension-doesnt-unlock-main-app-and-vice-versa-work-environment#latest
- Your forum username:
jimger
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
