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Forum Discussion
Unsupported Build message in Windows app 7.7.810 and errors in the logs
Hello, in my 1password app on Windows I see the following warning message:
I don't understant why I would have an unstable build as I only use the main official releases...
Lately, the app is not working properly, I have to try multiple times before the windows app opens for good. I just checked the logs and there is errors that seems to be logged when the app is not showing up.
20532 2021-07-30 11:21:04 0.005s INFO opw_app::app:160 > starting main role C:\Users\me\AppData\Local\1Password\app\7\1Password.exe v7.7.810 with visible UI
20532 2021-07-30 11:21:04 0.076s ERR opw_app::roles::main:217 > fn on_show_maxi() error: opw-system\src\process.rs:94 QueryFullProcessImageNameW (error code 31)
1Password Version: 7.7.810
Extension Version: 2.0.5
OS Version: Windows10 2004 build 19041.1110
5 Replies
Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: XRU-74195-497
Here is the ticketId: [#XRU-74195-497]
I would like to ask you to generate a https://support.1password.com/diagnostics/?windows and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
Hello, from what I see in the logs and in the About 1password popup it's not the BETA version.
Hi Baski!
Is it possible you might be running version 7.7.810-BETA?
