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jFred's avatar
jFred
Occasional Contributor
4 years ago

Update from Beta issues

I have been running 1PW 8 Beta for a while. I just tried to update to the production channel. Downloaded the installer from the website and ran it. When trying to open up the desktop app, I ge...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello jFred! 👋

This issue can occur if you've used the nightly version of 1Password 8 and then tried to switch to the beta or production version. The Nightly version uses an updated database format that isn't yet available with the production version. The following steps will reset 1Password 8's data on your Mac so that 1Password 8 can download a fresh copy of your data from 1Password.com

  1. Right-click the 1Password icon in the menu bar (if it's there) and click Quit.
  2. Open Finder, and click the Go menu > Go to Folder...
  3. In the box that appears, copy and paste the following exactly:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

and press Return.

  1. You'll see a folder called Data – right-click on the folder and select Compress "Data".
  2. Drag the original Data folder to the Trash.
  3. Wait a few moments and then open 1Password 8. You'll be taken through the first setup process.

Let me know if that helps or if you run into any issues. 😊

Edit: I've simplified the instructions so that they no longer require using the Terminal.