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Former Member's avatar
Former Member
3 years ago

Google passkey for sign on does not recognize my Yubikey. How to fix?

Google account set up for 2FA using yubikey. Was working well. Tried to use the Google passkey process, which calls for the Yubikey touch, but does not recognize it. So I have to do the clumsy work around. Can I cancel the passkey altogether?

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1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Thank you! Let me know if there's anything else that I can help with. 🙂

    -Dave

  • rickapel's avatar
    rickapel
    Occasional Contributor
    2 years ago

    Thanks Dave!
    Now that you mentioned it, I think my Microsoft login prompt works that way
    I’ll report this to adobe.
    - Rick A

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    rickapel

    Thanks for the reply. Usually, when signing into a desktop app using a passkey, you should see the following type of prompt:

    Choosing the "iPhone, iPad, or Android device" option will allow you to sign into the app using a passkey from 1Password on your mobile device.

    It looks like something is going wrong with how the Adobe app begins the passkey authentication process and the prompt isn't appearing at all. This isn't something that 1Password can fix since the issue is occurring within the Adobe app itself. I recommend reporting the issue to Adobe so that they can take a look. 🙂

    -Dave

  • rickapel's avatar
    rickapel
    Occasional Contributor
    2 years ago

    Dave,
    That is Correct
    "Passkey Sign-In Failed. Please use a different method to sign in."
    When I use the password everything is AOK at that point.

    When I login to my Adobe account via a browser, the passkey works.

    -Rick A

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello rickapel! 👋

    I'm sorry that you're unable to sign into Adobe Reader using your passkey. Can you tell me what happens with you choose the option to sign in with a passkey? I just tried the app myself and I see the following error:

    "Passkey Sign-In Failed. Please use a different method to sign in."

    Is this what you see as well? I look forward to hearing from you.

    -Dave

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and can't distinguish upper from lower case in password font","id":"message:154550","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154550","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:19870"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154550"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154550"},"body":"

Just updated from version 7.9.4 to 1Password browser extension version 8.10.70.27.  I am using the Google Chrome browser and a Windows 11 OS.  All of a sudden, I can't read my passwords because lowercase letters look like uppercase.  Also both uppercase and lowercase letters are the same size.  This is true when I create a new password or when I open up an old password created months ago.

Below is a screenshot.  The username is fine and appears as it always did, but the password does not.  The first group of alphabet letters were typed in all lowercase, but many letters appear to be uppercase.  The second group of alphabet letters were typed in all uppercase, but appear exactly like the first group of letters that were typed in lowercase.

Please can anyone help me fix this?

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Just updated from version 7.9.4 to 1Password browser extension version 8.10.70.27.  I am using the Google Chrome browser and a Windows 11 OS.  All of a sudden, I can't read my passwords because lowercase letters look like uppercase.  Also both uppercase and lowercase letters are the same size.  This is true when I create a new password or when I open up an old password created months ago.

Below is a screenshot.  The username is fine and appears as it always did, but the password does not.  The first group of alphabet letters were typed in all lowercase, but many letters appear to be uppercase.  The second group of alphabet letters were typed in all uppercase, but appear exactly like the first group of letters that were typed in lowercase.

Please can anyone help me fix this?

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updated and can't distinguish upper from lower case in password font","moderationData":{"__ref":"ModerationData:moderation_data:154612"},"body":"

Hi sandra777! Thanks for writing in and for sharing the update. If the team can help with anything else, please feel free to reach out!

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problem solved.  I noticed it wasn't happening on other PC, so tried rebooting one more time, and it worked.

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