Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
OnePAJY
5 months agoOccasional Contributor
Updates on Windows11 not going again, rollback
Hi, I ran into this about last year when 1PW app updates to my W11 app are not able to install and 1PW rollsback. It happens consistently and I could not locate what the resolution (steps) were to ...
- 5 months ago
Well, as with most answers I have run into or given, there is no clear-cut circumstance unless I run a perfect test. Reason I say that is, I did turn Webroot off (I think I had it in this stream but will note it here too). When I came back to 1PW, it had installed.
Maybe it was a small quick job done in 1-2 seconds, or maybe it somehow ran. This last thought I give because a huge majority of the time there is no problem with installs. It comes infrequently. Like in months' time usually. It's like, oh no, this again, I can't recall how long, but it does rear its ugly head.
I'd lay money that the turn-off does fix it, but it leaves too many open assumptions/questions. Why does it not incur this problem all the time? How fast are the installs? I'd need two windows open which shame on me I could have done. Next time!!
It is not a show-stopper, and maybe next time I will test with two windows to watch if it triggers automatically instead of me tabbing back and seeing it was already installed. If 1PW could, it would be nice for any install to have a confirmation or a pop-up once it starts running. This of course best for this kind of thing.
Alan
1P_SimonH
Community Manager
5 months agoHi OnePAJY,
Good question!
You're exactly right that this is an error we generally see when anti-virus software is blocking 1Password from updating properly. This can often be resolved by just updating the anti-virus software and Windows to the latest versions before updating 1Password.
If that doesn't solve the issue, we recommend you whitelist 1Password in the anti-virus software. If that isn't possible, temporarily disable the anti-virus software to install the update.
If you need guidance on what exactly to whitelist, you can read that here.
I hope this helps. Let us know if this gets things working or if we need to investigate further!