Forum Discussion
Updates on Windows11 not going again, rollback
Well, as with most answers I have run into or given, there is no clear-cut circumstance unless I run a perfect test. Reason I say that is, I did turn Webroot off (I think I had it in this stream but will note it here too). When I came back to 1PW, it had installed.
Maybe it was a small quick job done in 1-2 seconds, or maybe it somehow ran. This last thought I give because a huge majority of the time there is no problem with installs. It comes infrequently. Like in months' time usually. It's like, oh no, this again, I can't recall how long, but it does rear its ugly head.
I'd lay money that the turn-off does fix it, but it leaves too many open assumptions/questions. Why does it not incur this problem all the time? How fast are the installs? I'd need two windows open which shame on me I could have done. Next time!!
It is not a show-stopper, and maybe next time I will test with two windows to watch if it triggers automatically instead of me tabbing back and seeing it was already installed. If 1PW could, it would be nice for any install to have a confirmation or a pop-up once it starts running. This of course best for this kind of thing.
Alan
Community ManagerHi OnePAJY,
Glad that did the trick! Let us know what the Webroot teams says in case we need to make any changes on our end.
Hey. It was hard to get Webroot to do anything other than phone call so I decided to plug around Windows11. Without going through my steps which were hunches based on searches and experience, I finally got their program to try to add 1PW executable (the app) to their Privacy Protection (where I had to add Steam to fix that mess once). So I could not locate 1PW in either of the Program Files directories in W11. Is there one?
- 1P_Dave
Moderator
Thanks for the reply! You can find the filed that would need to be added to the whitelist here: If you can't install, update, or use 1Password
-Dave
Dave,
ok, thanks. I did enter 4 of them from the Local App Data folder, but none of them from the Program Files. I had some files on my PC in that folder as well. Webroot only allows executable files so there are many I could not add.
Oddly, some of the files like WSRA.exe were not seen as execs by Webroot so I could not add all of the exe files.
I added these (included as the last one separated below which was not on the list):
- %LocalAppData%\1Password\app\8\1Password.exe
- %LocalAppData%\1Password\app\8\1Password-BrowserSupport.exe
- %LocalAppData%\1Password\app\8\op-ssh-sign.exe
- %LocalAppData%\1Password\app\8\op-ssh-sign-wsl.exe
That is as far as I can go with there setup.
FYI: This one was not found on my Windows 11:
- %LocalAppData%\1Password\app\8\1password-lastpass-exporter.exe
Alan
- 1P_Dave
I'm sorry that you ran into issues when adding 1Password's files to Webroot. Are you able to temporarily turn off Webroot, or temporarily remove it, to check whether updates work without issue when Webroot isn't installed? This would help confirm if it is Webroot causing the issue before we troubleshoot further.
-Dave
