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vlherring's avatar
vlherring
New Contributor
9 days ago

Updating and using 1Password

I am having some issues where I will click in the password blank on a website, and in the past 1Password has done a great job of filling in the user ID and the password. But now if I click in either the user ID or the password 1Password is not entering the data --I can go into 1Password and copy the user ID and copy the password and import those but that's a big change from what it used to be. So I thought it was a problem that I needed to upgrade or improve my 1Password. So I tried to do that on my Mac running 24.3 and there was no way that I could see to upgrade 1password. so I deleted 1Password and I went into the Mac App Store and downloaded it but it says 1Password 7 and I don't think seven is the latest. And it doesn't look anything like my old 1Password app. It does work, but it does have the same old problem that I had before. So I've been trying to find out how to upgrade my 1Password to the latest because I have a paid account and I can't find any way of doing that either.

And the browser extension isn't quite working either, but that may be because I still have 1Password 7 and I'm not sure if that's the one that works best anyway.

browser extension
macos

1 Reply

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    1 hour ago

    While I can't help you with your Mac-related problems, your description of the original problem sounds like an autofill problem which might have been easily fixed, but like any good technical type you have created a bigger problem while trying to fix it. I've been there so many times, I have a reserved seat.

    Before touching anything else on the affected system, make sure you have working access using another 1Password client and be ready to take notes suitable for a Support request  if needed.

    On the affected system, I suggest you follow whatever process best gets you to a platform with no 1Password on it, then get the latest Mac client from the source. That's release 8.12.6 as of 10 Mar 2026 and 8.12.8-23 Beta as of 11 Mar 2026. Install and configure it to work how you want.
    Do the same for your browsers' extensions.

    While not 100% guaranteed, this will likely be the least effort to get you to an up-to-date and fully working setup. If it doesn't, then you will have what you need for a near perfect Support request.